THE BEST PRICE, GUARANTEED

We'll match resellers prices if you find one of our lounges cheaper to make sure you get the best deal on an Aspire Lounge visit.

Passengers

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We're sorry but your party size must be approved by our friendly customer services team in line with our Group Booking policy detailed in our Terms and Conditions.

Please call us on +44 (0)161 694 7220 (between 9am - 5pm GMT Mon - Fri).

Please do not make multiple bookings in order to override as it may mean that the group is refused access.

Our Price Match Promise

WHEN YOU BOOK WITH US, YOU'RE BOOKING DIRECTLY WITH THE LOUNGE OPERATOR, SO WE THINK IT'S ONLY FAIR THAT YOU SHOULD NEVER HAVE TO PAY A HIGHER PRICE WHEN BOOKING DIRECTLY WITH US.

If you manage to find a lower price advertised anywhere else for one of our lounges, we promise to match that price*.

Aspire price match against all other online retailers such as: Holiday Extras, Lounge Pass, GoSimply.com, FHR and any other retailer.

We even match against any special offers, airport lounge discounts or voucher codes, meaning if you've received an email from another retailer, flyer or simply found it cheaper anywhere else, let us know and we'll match it.


I'VE FOUND A LOWER PRICE, HOW DO I CLAIM?

Claiming with Us Couldn't Be Easier

  1. Take a screenshot, copy the web address or simply provide some proof of the final, cheaper price for one of our eligible lounges.
  2. Get in touch either via email, Live Chat on our website or web form (please have the web address handy or be prepared to send an email with proof of the cheaper price).
  3. Wait for your claim to be approved. Please note this could take up to 3 working days.

How to contact us to make a price match claim

Please be advised, our Customer Service desk is open from 8am - 6pm from Monday - Friday.

Email

customerrelations@executivelounges.com

Please provide contact details as part of your email.

Web Form

Simply fill out and submit your query using our online contact form.

Please ensure you select 'Price Match' from the drop down box.


REASONS TO BOOK DIRECTLY WITH US

There are plenty of reasons to book directly with us, here are just four of them.

Guaranteed Delay Cover as Standard: None of the resellers offering our lounges can offer this

No Booking Fees: Many other retailers will charge these

A Guaranteed Place*: As you are booking direct, we can make sure there is a place for you

Great Customer Service: Our friendly and helpful Customer Experience team are happy to help you with any queries you may have.


*LOUNGES WE PROMISE TO PRICE MATCH

ASPIRE LOUNGES

Belfast City (BHD)

Birmingham (BHX)

Birmingham South (BHX)

Bristol (BRS)

Edinburgh (EDI)

Edinburgh New (EDI)

Humberside (HUY)

Inverness (INV)

London Gatwick North Terminal (LGW)

London Gatwick South (LGW)

London Heathrow T3 (LHR)

Club Aspire Lounge at LHRT5 (LHR)

Liverpool (LPL)

Luton (LTN)

Manchester Terminal 1 (MAN)

Manchester Terminal 2 (MAN)

Newcastle (NCL)

ASPIRE PLUS LOUNGES

Bristol AspirePlus

Newcastle AspirePlus


STILL NOT CONVINCED?

If you are not entirely sure whether booking with us directly is still your best bet, then let us convince you. Please see here 10 helpful / informative reasons why you shouldn't be booking your lounge with anyone else.


 

PRICE MATCH PROMISE TERMS & CONDITIONS

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