We can’t wait to welcome you back to our Aspire Lounges! And we know you’re keen to get back in lounges, so we thought we should give you an update on what we’ve been doing in recent weeks.
We here in the Aspire Lounges Team have been busy planning and putting new COVID-19 health and safety measures in place across our lounges to help keep you and our employees safe for reopening.
This work has included reviewing government guidelines, working with Health and Safety professionals from within the business and working closely with airport authorities.
Aspire Lounges re-opening measures (COVID-19)
Due to COVID-19 and the measures we are having to implement across our lounge network, things in Aspire Lounges will be a little different for a while.
You can expect to see a number of changes in lounges for the foreseeable future at re-opening, including:
Self-service check in (where possible)
Reduced capacity in lounges
Table service instead of buffet service
We’ve had to reduce our menu offering to a low contact menu
Increased cleaning schedules across all lounges
No physical newspapers or magazines in the lounge, this service has now been replaced with PressReader, providing our lounge guests with access to over 7,000 titles digitally. To find out more about PressReader in Aspire and Club Aspire Lounges, click here.
Alcohol can only be served at UK airport lounges with a substantial meal.
We will evaluate each of these measures as the guidance around COVID-19 is updated and as this global pandemic evolves.
Details of the updated lounge menus can be found on each lounge’s landing page on this website, or by clicking the below links. Please be advised, these menus will be updated as this situation evolves and are subject to change.
You can also see a full allergens list for the new post-COVID-19 Aspire Lounge menu here.
If you would like to see the COVID-19 health and safety measures in action, watch the below video which was shot at the London Heathrow Terminal 5 Club Aspire Lounge, one fo the first in our network to reopen in a COVID-19 world.
Free Cancellations & Amends
We appreciate that COVID-19 has created a lot of uncertainty in the travel industry. Due to this, and to help reassure our lounge guests, we have updated our Cancellations and Amends Policy allowing all guests who have booked their lounge visit direct, via this website to amend and cancel their booking free of charge.
Lounge re-opening dates
We're currently working with airport and airline partners to determine when is the right time to once again re-open the doors to each of our lounges. Each lounge's re-opening date will be announced individually via our website and lounge pages, Aspire Lounges mailing list and across our social media channels.
Aspire Lounges Group bookings
Please be advised, due to the Tier system in the UK, we are only accepting bookings if the members of any group are from the same household or support bubble. We ask that you follow the latest government guidance on socialising with others. The group booking policy is highlighted on each airport lounge page on this website.
Do I need to wear a face covering in the airport lounge?
From 22nd September, it is now mandatory for all customers to wear face coverings when moving around airport lounges. Please keep your face covering on whilst in or moving around the lounge, except when you are sitting at your table.
Aspire and Club Aspire Lounges are a responsible purveyor of alcohol within the airports across our network, and as such, all our lounges operates with a Fit2Fly Policy in place. The Fit2Fly Policy is intended to highlight alcohol consumption within the airport.
If you have any concerns or questions, we’re here to help! Please get in touch with the Aspire Lounges Customer Services Team who will aim to answer any questions you have.
During this time, we advise all customers to check their lounge page ahead of their visit via www.executivelounges.com and then clicking ‘Lounges’ and selecting the lounge you will be visiting.
We also advise booking your next lounge visit direct at www.executivelounges.com as this will allow you to benefit from exclusive offers such as guaranteed delay cover and free booking amendments and cancellations.