London Heathrow Terminal 5
Please be advised that Club Aspire Lounge at LHR T5 is located within Terminal 5A. We ask guests with flights departing from Terminal 5B and 5C to allow sufficient transit time between T5A and T5B & T5C. Cardholders
This lounge can be accessed using certain card membership schemes. Please check with your provider as to whether this lounge is included with your particular membership. Unfortunately, it is not currently possible to pre-book your stay using a lounge membership card. Confirmations
Guests will need to take their emailed booking confirmation in order to gain access to the lounge. This can be printed prior to arrival.
Alternatively, this lounge will accept confirmations shown on a smartphone or those added to Apple Wallet / Passbook. Delays
As you're booking direct through us (executivelounges.com), you are covered for delays if and when they occur. This means that should your flight be delayed for any reason, you and your booked party will be welcome to stay in the lounge until your flight departs or the lounge closes. Catching Your Flight
All lounges have flight information screens within the lounge and due to the number of flights departing at any one time, flight announcements aren't made by lounge staff - we'd ask you to keep an eye on when your flight leaves. Washroom Facilities
Washroom facilities are available a very short walk outside of the lounge. We're Open to All Travelers
We welcome all travelers whether you are travelling economy or first class and as long as you agree to our terms and conditions of entry and have a valid boarding pass. We are also open to you no matter which airline you are travelling with. Do make sure that your flight leaves from the terminal you are booking. Drinks, Snacks & Hot Food
Drinks and snacks are provided completely free of charge. We do ask that you enjoy the food and drink within the lounge and don't take it out. Showers
Some items are only available at selected times of the day (ie breakfast items). Champagne and Prosecco are available for an additional charge during the booking process. Alcohol is not available to anyone under the age of 18.
Shower use is limited to one person per shower at an additional charge and only to persons aged over 18. Shower use must be booked at the lounge reception desk on arrival. Length of Stay
Standard stay time in our lounges is 3 hours prior to the scheduled departure time of your flight. If your flight is delayed, and have booked directly with us, you can remain in the lounge through our Guaranteed Delay Cover, until your flight is ready to board. Getting to the Gate
To maintain a calm and peaceful ambience in our lounges, we don’t make flight announcements. Please make sure that you keep an eye on the flight information screens and leave enough time to get from the lounge to the gate. Children & Infants
The lounge accepts children but we do ask that they be accompanied by an adult at all times. No Booking Fees
We do not charge booking fees and there are no other hidden fees in making a booking through us (executivelounges.com).
We understand that all our customers want to travel in comfortable clothing with our lounges having a relaxed 'Smart-Casual' dress code to reflect this.
This means we do allow items not typically associated with smart casual so that you can travel comfortably such as; Smart shorts (Chino Shorts / Cargo Shorts), Sandals, Smart Trainers, Non-Sport Fashion Tracksuits, Hooded Tops, Smart T-Shirts, Jeans etc.
We don’t allow clothing such as (but not limited to); Vest tops for men, Football / Rugby Team Shirts, Clothing with offensive slogans, baseball caps, tour shirts, fancy dress, onesies or ostentatious Christmas jumpers…(well ok, Christmas jumpers are fine).