We're sorry but your party size must be approved by our friendly customer services team in line with our Group Booking policy detailed in our Terms and Conditions.

Please call us on +44 (0)161 694 7220 (between 9am - 5pm GMT Mon - Fri).

Please do not make multiple bookings in order to override as it may mean that the group is refused access.


  • Having pre-booked the lounge through DragonPass the Luton lounge system kept saying that my card was not activated even though my card has been used in this lounge and many others for over 2 years and despite my wife’s card being accepted by your system which is on the identical shared bank account at NatWest. It took a ridiculous amount of time to be let in only after I had to call DragonPass who confirmed that my card is indeed active and valid. Extremely poor.


    Peter Wignall | 23/09/2020

  • Excellent service also felt very safe due to very good social distancing and Covid rules followed. food lovely

    star star star star star

    Barry Metcalf | 23/09/2020

  • Good and friendly service Quality of food and drink was very good

    star star star star star

    Neil Wright | 23/09/2020

  • Excellent service however lounge was quiet due to Covid circumstances. Great!

    star star star star star

    Judy Alden | 23/09/2020

  • Visit on the 8th September 2020. Very clean. Good selection and quality of food and drinks considering the present circumstances. All staff complying with current regulations.

    star star star star star

    George Findlay | 23/09/2020

  • All staff were excellent in their approach to the current situation They made both of us very welcome, explaining the way everything worked.

    star star star star star

    John Saxby | 23/09/2020

  • Very limited selection, vegetable tagine with rice (rice was sour and was returned to kitchen ) On offer was only bacon roll , sausage roll ,soup and small wrapped biscuits definitely not value for money


    Robert Forman | 23/09/2020

  • The lounge was spotlessly clean and I was well-looked after by the staff, many thanks!

    star star star star star

    Anonymous | 23/09/2020

  • We enjoy our time in the Newcastle executive Lounges and use them as a start to our holiday each year.

    star star star star

    Paul Davidson | 22/09/2020

  • We use this Lounge on a regular basis and it is always very well presented and run by pleasant staff

    star star star star star

    Anthony Lainton | 22/09/2020


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