Fairly good selection of food to choose from. Quick and efficient staff in clearing empty tables.
Anonymous | 06/12/2019
Staff very friendly & helpful. Very good selection of food & drink. Always a pleasurable few hours waiting for your plane.
Erica Lunt | 06/12/2019
Relaxing atmosphere, good selection of food/drink. Nice place to relax before flight especially with lack of seating at Newcastle airport.
Jason Reeve | 06/12/2019
I was extremely disappointed with Aspire Lounge T5 at Heathrow. I refer to your comment on the website that you do not announce flights in order to maintain a calm ambiance, however I was shocked at how busy it was. Noise, and even staff vacuuming while trying to relax. In addition, despite booking in advance, we had to wait for a table or somewhere to site and as a result was rushed to eat our breakfast. My experience was anything BUT relaxing. At one point I waited 11 minutes at the bar to order drinks as there were no staff, eventually another guest knocked on the kitchen door to ask for a member to come to the bar to take orders.
John Lewis | 06/12/2019
Enjoyed a nice couple of hours with family before our flight, in relaxed and comfortable atmosphere. The staff were friendly and helpful to make the experience even better.
Carl Greer | 06/12/2019
We really enjoyed our stay at the lounge, the food was great, the drinks were free flowing and the service was top notch!
Peter Kewn | 06/12/2019
Staff were very unwelcoming and made us feel Like we were school children. Being herded Into certain areas and looked down Upon throughout visit
Andrea Richardson | 06/12/2019
Had no problems this time. Food was good and was always being filled up. The staff were cheery and helpful.
John Flight | 06/12/2019
Great service, relaxing start to our holiday. We were also offered an upgrade to the new Lomond lounge, which unfortunately we had to refuse, but a really nice touch. We use the lounge for all our holidays and don't have any complaints, great price for good service provision.
Jane Lynch | 06/12/2019
The stay was good with the exception of the young girl who greeted me at the entry counter who was abrupt and totally lacked any customer service manners or experience.
Andrew Lynch | 06/12/2019