The LoungeMiles loyalty scheme is changing with immediate effect (28/06/2016) as set out below.
This is due to the company that fulfils the 'Free £5 retail Voucher' element of LoungeMiles Loyalty scheme on behalf of Swissport ceasing to trade.
The following changes have been made to the scheme with immediate effect and are summarised below. Our loyalty scheme was clearly split into two reward parts:
FREE £5 RETAIL VOUCHER REWARD (7 X STAMPS)
- This element of the loyalty scheme was carried out on behalf of Swissport by another company. This company entered into administration and is no longer trading.
- Therefore, collecting stamps in order to exchange your completed loyalty card for a £5 retail voucher will no longer be possible.
- Please DO NOT send your completed cards to the free post address as these will not be fulfilled. Please keep hold of them and refer to the Q&A section below.
FREE LOUNGE VISIT REWARD (5 X STAMPS)
- This element of the loyalty scheme remains unaffected
- Customers obtaining 5 stamps may still enter any UK Aspire Lounge.
LoungeMiles Scheme Changes (June 2016) - Q&A
Why have you changed the scheme?
Unfortunately, the company that fulfilled the £5 retail voucher element of the LoungeMiles® scheme on behalf of Swissport has entered into administration. Therefore, that part of the loyalty scheme will no longer be offered to guests. LoungeMiles® cards with 5 or more stamps can still be used in any participating UK Aspire lounge for a free lounge visit.
What happens to cards that have already been submitted for a £5.00 voucher?
Unfortunately, any cards that have been sent to the freepost address AFTER the 26th June 2016 will not fulfilled. Furthermore, as the company no longer exists, Swissport cannot make arrangements to either repatriate or claim these cards back. If you have sent these cards after this date and have taken scans, photocopies or pictures of the cards prior to sending, please get in touch with us. We have no evidence to suggest that any £5.00 vouchers that have been issued recently will not be valid.
What happens to LoungeMiles® cards with 7 stamps that are redeemed for a FREE Lounge Visit?
Guests with a full card of 7 stamps can redeem it in a participating Aspire UK Lounge and will be offered the choice of carrying the additional 2 stamps onto a new LoungeMiles® card OR a free glass of Prosecco to enjoy on their visit.
Should completed cards be sent to the FREEPOST address on the back of the LoungeMiles® card?
No, as we are unable to issue £5.00 vouchers, customer should NOT post their cards to the Freepost address. Swissport GB Ltd. cannot be held responsible for any cards that are posted.
When will LoungeMiles® cards be redeemable for a £5.00 retail voucher again?
We are looking at ways of offering a solution to our loyal customers. To keep up to date, please log your details here: www.executivelounges.com/loungemiles-update.