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Terms and Conditions

WWW.EXECUTIVELOUNGES.COM TERMS AND CONDITIONS

 

  • GENERAL
    1. “Terms and Conditions” means these Terms and Conditions the Customer is bound by when booking Lounge Facilities.
    2. “Lounge Facilities” means the provision of a waiting area in the departure area of the Airport with seating and refreshment facilities including but not limited to:
      1. a range of complimentary alcoholic beverages, wines, beers and spirits;
      2. a range of complimentary soft drinks;
      3. complimentary tea and coffee;
      4. a choice of snacks and small food items; and
      5. a range of magazines and newspapers;
    3. “Swissport” means Swissport GB Limited whose registered office is at Swissport House, Hampton Court, Manor Park, Runcorn, Cheshire, WA7 1TT and whose Company Registration Number is: 509585
    4. “Customer” means the person, firm or company booking the use of Lounge Facilities.
    5. “Airport” means the airport from which the Customer is departing.
    6. “Terms of Entry” means the conditions set out by Swissport regarding acceptable behavior, appearance and intoxication that the Customer shall be bound by when entering the Lounge Facilities.
    7. “Charges” means the charges paid by the Customer to Swissport in respect of Lounge Facilities in accordance with Swissport’s charging structure, which, may be amended from time to time without prior notice.
    8. “3rd Party” refers to Lounge Facilities not operated by Swissport and are clearly indicated on the relevant Lounge Facility page on this website.
    9. “Administration Fee” means fees charged to the customer in GBP (inclusive of UK VAT), following any amendments in relation to an existing booking.
    10. “Cancellation Fee” means the fees charged to the customer in GBP (inclusive of UK VAT), following any complete cancellation, or partial cancellation, of an existing booking.
    11. The headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions.
    12. Words in the singular shall include the plural and vice versa. References to any gender shall include the other. References to legal persons shall include natural persons and vice versa.
  • FORMATION OF CONTRACT
    1. The Lounge Facilities on offer advertised as Swissport or Aspire are provided by Swissport and are bound by these Terms and Conditions, the acceptance of which the Customer shall confirm and agree by the act of booking the Lounge Facilities and paying the Charges.
    2. Swissport, at their sole discretion, reserves the right to vary, amend or waive any of these Terms and Condtions without notice.
    3. These Terms and Conditions will prevail over any Terms or Conditions proposed by the Customer orally or on any order form or similar document and any such other Terms and Conditions proposed shall not be binding on Swissport.
    4. For 3rd Party lounge access, Swissport will act only as a Disclosed Agent and therefore a contract is formed between the Customer and the 3rd Party lounge provider.
    5. Customers will be bound by these terms and conditions when booking a 3rd Party lounge unless otherwise stated.
  • LOUNGE FACILITIES
    1. All specifications, descriptions, drawings, photographs and/or illustrations of the Lounge Facilities, and any advertising matter, sample books and/or menu descriptions are only intended to serve as a guide and are not to be relied upon by the Customer, or treated as binding or as forming part of these Terms and Conditions or any contract with the Customer.
    2. Swissport shall use it’s reasonable endeavours to ensure that a suitable environment is maintained in the Lounge Facilities.
    3. Swissport shall use it’s reasonable endeavours to provide the Lounge Facilities during the hours advertised for each Airport, but reserves the right to vary the hours of operation without notice, or close the Lounge Facilities due to refurbishment, relocation or otherwise in which case an alternative Lounge Facility will be provided or a refund of the Charges will be made at Swissport’s sole discretion.
    4. Not all Lounge Facilities accept children, where children are permitted access to the Lounge Facilities, they must be accompanied in by a Customer over the age of eighteen years at all times.
    5. Swissport and 3rd Party lounge operators reserve the right to refuse a Customer entry to the Lounge Facilities for any statutory, regulatory, Airport policy reasons (including but not limited to health and safety policies or fire regulations) or breach of these Terms and Conditions. In this event, Swissport are under no obligation to offer a full or partial refund or any other form of compensation.
  • CHARGES
    1. Charges payable for Lounge Facilities shall be as stated in the price list (correct at the time of booking). Prices are inclusive of VAT and other forms of government sales taxes and/or provincial sales taxes (where we act as a disclosed agent) in relation to the country and/or province that the lounge resides. Swissport will act as a disclosed agent on 3rd Party bookings. This will be clearly displayed on the booking confirmation.
  • TERMS OF PAYMENT
    1. Customers shall make payment for the Lounge Facilities when booking by entering the details of their debit or credit card onto the on-line booking form, provided that such debit or credit card is listed as acceptable to Swissport on the booking form instructions.
    2. Unless otherwise agreed in writing or as part of a promotional offer, the Customer shall not be entitled to any discount.
  • CUSTOMER’S OBLIGATIONS
    1. The Customer shall ensure that he/she is at all times abiding by the Terms of Entry. Swissport and any 3rd Party with whom the customer has entered into an arrangement with for the provision of Lounge Facilities reserve the right at their sole and absolute discretion to refuse entry, or to remove, any Customer whose behavior, mode of dress or intoxication is considered to be in breach of the Terms of Entry.
    2. Booking confirmations must be presented at the Lounge Facilities on arrival. The type of confirmation (printed, order number, Apple® PassBook, digital) varies between Lounge Facilities. The exact requirements will be detailed on the booking confirmation. Swissport is under no obligation to refund, in full or in part, or offer any other compensation, to Customers who were refused access to the Lounge Facilities for insufficient proof of booking.
    3. The maximum party size that can be booked to access Lounge Facilities is 7 people. Any parties of 8 or more persons must obtain prior authorisation as per Swissport’s Group Booking Policy detailed in clause 15 of these Terms and Conditions
    4. Stag and hen parties are strictly prohibited and will not be admitted to use the Lounge Facilities under any circumstances. Dialogue will not be entered into and the decision of Swissport, or any employee, agent or representative working on behalf of Swissport, is final.
    5. Swissport is under no obligation to refund in full or in part, or offer any other compensation, to any parties that attempt to use the Lounge Facilities as a stag or hen party, or as a group that has not been pre-booked in accordance with Swissport’s Group Booking Policy as set out in clause 15 of these Terms and Conditions.
  • CANCELLATIONS AND AMENDMENTS
    1. In the event of the Customer failing to arrive for their stay, Swissport shall be under no obligation, at any time, to issue any refund, in full or in part, of the Charges previously paid by the Customer.
    2. In the event of a Customer wishing to amend or cancel an existing booking outside of 48 hours prior to departure the following payments are applicable and payable to Swissport;
      1. A Customer may amend their booking with no Administration Fee being payable only if the amend results in no difference or a positive difference to the value of the resulting monetary value.
      2. If the amend results in a negative difference following the removal of passengers from the booking, then the Customer will incur a £1.50 GBP (inclusive of UK VAT) Administration Fee per adult removed.
      3. Customers may only amend their booking once. Any further amends will need to be undertaken by the customer services team during regular UK office hours, with applicable fees being applied accordingly.
      4. A Customer may cancel their booking subject to a £1.50 GBP (inclusive of UK VAT) Administration Fee per adult.
      5. The sum of the Administration Fee will be clearly displayed to the Customer upon amending or cancelling their booking.
    3. In the event of a Customer wishing to amend an existing booking inside of 48 hours prior to departure,the following payments are applicable and payable to Swissport;
      1. Customers cannot amend their bookings within 48 hours of departure.
      2. Customer should contact the customer services team during regular UK office hours to amend their booking.
      3. If the amend results in no difference or a positive difference to the value of the resulting booking monetary value the Customer will incur a one–off £1.50 GBP (inclusive of UK VAT) Administration Fee per amendment.
      4. If the amend results in a negative difference then the Customer will incur a £5.00 GBP (inclusive of UK VAT) Administration Fee per adult.
      5. The sum of the Administration Fee will be clearly explained to the Customer upon amending or cancelling their booking.
    4. In the event of a customer wishing to cancel their entire booking inside of 48 hours prior to departure, the following payments are applicable and payable to Swissport;
      1. The Customer shall incur a £5.00 GBP (inclusive of UK VAT) cancellation fee per adult.
    5. In the event of a Customer wishing to remove passengers from their booking within 48 hours prior to departure,the following payments are applicable and payable to Swissport;
      1. The Customer shall incur a £5.00 GBP (inclusive of UK VAT) cancellation fee per adult.
    6. In order to cancel an authorised group booking (A group booking that has been pre-authorised as per clause 15 of these Terms and Conditions and is for 8 or more persons), Swissport must be notified at least 7 days prior to the proposed date of travel with a fee of £5.00 GBP (inclusive of UK VAT) per passenger payable by the Customer to Swissport in respect of such cancellation. Thereafter, the full Charge shall be payable and no refund, or other form of compensation, will be made.
    7. In the event of part-use, where the Customer is only able to use the Lounge Facilities for part of the allocated time that was booked, through no fault of Swissport, Swissport shall be under no obligation to refund, in full or in part, or offer any other form of compensation.
  • GIFT CERTIFICATES
    1. Gift Certificates may only be redeemed at selected lounges detailed on www.executivelounges/gift. Swissport reserves the right to close or remove participating lounges that accept Gift Certificates without prior notice to the customer.
    2. Gift Certificates purchased online will be sent to the delivery address entered online by the Customer and appearing in the delivery address fields in the online form. Swissport cannot accept liability for incorrect details entered by the Customer and any subsequent loss.
    3. Gift Certificate orders will be processed and dispatched as soon as possible after placement of order. Orders are processed during normal UK office hours. Delivery will only be made to UK addresses. Swissport is not liable for any delay or failure of Royal Mail or any other courier used.
    4. Regrettably once an order is placed for Gift Certificates online, no refunds or amendments can be made. The Terms and Conditions contained in section 7 do not apply to Gift Certificate sales.
    5. Any lounge access made using a Gift Certificate is subject to all other terms and conditions defined here with the exception of section 7. A lounge visit made using a valid Gift Certificate is limited to a maximum of 3 hours from time of first entry.
    6. Passengers travelling in groups of 8 or more must contact us at least 3 working days in advance of their planned visit to check availability. Please contact us by using the contact us form.
    7. Gift Certificates may not be resold or reused. Gift Certificates have no cash value. Once redeemed they will be retained by Swissport.
    8. Gift Certificates for alcoholic drinks, including Champagne Gift Certificates, are only valid for Customers over 18 years. Once redeemed the stated product may only be consumed within the lounge. Alcoholic drinks may not be taken outside the lounge. These certificates do not include entry to the Lounge. Lounge entry must be obtained separately. While Swissport will make all reasonable efforts to ensure availability of the product, in the unlikely event that the requested product is unavailable, Swissport will offer an alternative where available or a full refund for the unavailable items.
  • IMAGES
    1. Any images displayed on this website or in any publicity or documents produced by Swissport are for illustrative guidance only.
  • LIMITATION OF LIABILITY
    1. Subject to clause 10.2, Swissport shall under no circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, howsoever arising whether in contract, tort (including negligence) or statutory duty or otherwise.
    2. Swissport does not exclude loss arising from death or personal injury caused by negligence.
    3. Subject to clause 10.2 above, the aggregate liability of Swissport, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to the Customer for any loss or damage (whether asserted by the Customer or third parties), of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the Charges paid by the Customer for the Lounge Facilities.
    4. Swissport shall under no circumstances be liable for any Customer failing to board his flight and neither Swissport nor any third party lounge provider with whom Swissport has entered into an arrangement for the provision of Lounge Facilities has any obligation to make flight announcements.
    5. Swissport shall under no circumstances be liable or responsible for the personal belongings of any Customer, and a Customer shall take personal belongings into the Lounge Facilities area solely at his own risk.
    6. All information, recommendations and advice given by or on behalf of Swissport to the Customer regarding Airport services or flight details are given without liability on the part of Swissport.
    7. The Customer shall fully indemnify and compensate Swissport, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third party) out of or in connection with the provision of the Lounge Facilities which:
      1. are in excess of Swissport's liability set out in clause 10.3 above; and
      2. are caused directly or indirectly through the act or omission, wilful misconduct or negligence of the Customer.
  • FORCE MAJEURE
    1. Swissport shall not be liable to the Customer for any loss or damage caused to or suffered by the Customer as a direct or indirect result of the provision of the Lounge Facilities by or on behalf of Swissport being prevented, restricted, hindered or delayed by reason of any circumstances outside the control of Swissport.
  • WAIVER
    1. The right powers and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers or remedies provided by law. No delay in exercising or non-exercising by Swissport of any rights or remedies under these conditions shall operate as a waiver or lease of that right, power or remedy.
  • VARIATION
    1. No amendments or variation of these conditions shall be effective unless made in writing and signed or issued by Swissport.
  • GOVERNING LAW
    1. These conditions shall be construed in accordance with the laws of England and Wales. Swissport and the Customer hereby submit to the exclusive jurisdiction of the English courts.
  • GROUP BOOKING POLICY
    1. A Group Booking is defined as a booking, or separate bookings, resulting in a party of 8 or more, including individuals who will not be arriving at the lounge together but intend to use the Lounge Facilities as a combined group. Group Bookings cannot be made online and need to be authorised in advance by Swissport on +44 161 694 7220. Swissport reserves the right to refuse access to any customer(s) placing multiple bookings in order to override the Group Booking Policy.
    2. Swissport are under no obligation to refund in full or in part any customer who is refused access to the Lounge Facilities due to the disregard of Section 15 of these Terms and Conditions.

 

 

 

 

LOUNGE TERMS OF ENTRY – SWISSPORT GB LTD. OWNED AND OPERATED SWISSPORT, ASPIRE AND ASPIREPLUS LOUNGES

In order to maintain a relaxed, comfortable environment for all our Customers, Swissport ask that the following Terms of Entry are observed.

 

Swissport reserves the right to refuse entry (at the sole discretion of the Lounge staff and/or Manager) to any Customer, or ask any Customer to leave the lounge, that does not comply with the Terms of Entry. Swissport is under no obligation to refund in full or in part. Swissport is under no obligation to enter into any correspondence.

 

  1. Customers must not remove food, drinks, magazines, newspapers or any other item that is the property of Swissport or the relevant Lounge Operator in accordance with the Theft Act 1968, Theft Act Scotland or any other local laws. Customers removing food and/or drink for consumption outside of the lounge, or removing magazines, newspapers or any other item that is the property of Swissport or the relevant Lounge Operator may be prosecuted. Bags may be subject to search and/or inspection should the Lounge Manager or Staff have reasonable suspicion that items are being removed from the Lounge
  2. The considerate use of mobile phones is permitted, although we as Customers to be respectful of other Customers whilst making or receiving calls. Please do not be offended should a member of staff suggest the use of a particular area for making and receiving calls. Swissport reserves the right to ask Customers to refrain from using mobile phones.
  3. Customers are asked not to consume food brought in from outside the Lounge. Special dietary requirement foods are permitted.
  4. CCTV is being used within and around the Lounge with images recorded for your protection and the protection of others.
  5. Swissport and its employees reserve the right, at their sole and absolute discretion, to refuse entry to, or to remove, any Customer whose behaviour or mode of dress is considered by Swissport or it’s employees to be unsuitable or likely to offend other Customers.
  6. Lounge Facilities have a smart-casual dress code and Swissport reserves the right to refuse entry based on non-suitable attire. Swissport do not allow certain items of clothing such as (but not limited to); football (or other sporting team) shirts, sports shorts, baseball caps, fancy dress, clothing with offensive slogans/motifs/images, tracksuits, vest tops. The Customer shall ensure that they are, at all times, appropriately dressed.
  7. Where children are permitted to enter the lounge, Swissport request that Customers with children ensure that the peaceful atmosphere of the Lounge is not disturbed. Children must be accompanied by a Customer aged 18 years or over at all times.
  8. Where smoking is permitted in the Lounge, please ensure that only the designated area is used, this includes the use of electronic cigarettes. All UK Lounges are strictly non-smoking, including the use of electronic cigarettes. A member of staff will be able to direct Customers to the nearest smoking area within the airport, should one exist.
  9. It is the responsibility of the Customer to ensure that they are at the correct departure gate in time to board their flight. Swissport do not accept any liability whatsoever for any Customer who misses their flight. Swissport are under no obligation to provide flight announcements in any Lounge.
  10. Swissport shall under no circumstances be liable or responsible for the personal belongings of any Customer. Customers taking personal belongings into the Lounge do so solely at their own risk.
  11. Personal belongings cannot, under any circumstances, be left unattended within the Lounge. Where facilities exist, personal luggage lockers can be used during a Customers stay in the Lounge. Swissport cannot be held responsible for items left in personal luggage lockers. Luggage lockers are emptied at regular intervals with left items handed over to the relevant airport authority for disposal.
  12. Customers must not bring luggage trolleys into the Lounge.
  13. Customers are required to inform a member of staff immediately in the event of any spillages or breakages.
  14. Standard Lounge stay is 3 (three) hours prior to the scheduled departure time of the Customers flight. Additional time may be purchased at the Lounge, subject to availability.
  15. Alcohol may only be handled and/or consumed by those over the age of 18 years. Persons not adhering to this will be asked to leave the Lounge.
  16. These Terms of Entry apply to all Customer including those that have Lounge access pre-booked through a third party access provider, as part of a Membership Card scheme, included as part of an airline ticket or Frequent Flyer scheme.
  17. A Group Booking is a booking, or separate bookings, resulting in a party of 8 (eight) or more persons and must have been authorised at least 7 days in advance of arrival at the lounge. Swissport reserve the right to ask unauthorised groups, and those that arrive separately on multiple bookings and meet within the lounge, to disperse or leave the lounge.
  18. Swissport reserve the right to refuse entry to, or to remove from the Lounge any person who is drunk and/or disorderly or whose conduct is unlawful. Our staff, at their reasonable discretion, are here to control the amount of alcohol consumed by any passenger as those that appear drunk may be refused the right to fly under European Law. Any person who causes a disturbance or who refuses to comply with reasonable requests from the Lounge Staff may be removed from the Lounge.
Should a Customer not be a qualified member of a third party lounge access scheme, qualifying airline or has not pre-booked, then the Customer is required to make payment for the Lounge Facilities by credit or debit card providing such card is acceptable

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