Lounge Facilities Terms & Conditions
1.1 "Lounge Facilities" means the provision of a waiting area in the departure area of the Airport with seating and refreshment facilities including but not limited to:
(a) a range of alcoholic beverages, wines, beers and spirits;
(b) a range of soft drinks;
(c) tea and coffee;
(d) a choice of snacks and small food items; and
(e) a range of magazines and newspapers;
1.2 "Servisair" means Servisair UK Limited whose registered office is at Servisair House, Hampton Court, Manor Park, Runcorn, Cheshire, WA7 1TT
1.3 "Customer" means the person, firm or company booking the use of Lounge Facilities.
1.4 "Airport" means the airport from which the Customer is travelling.
1.5 "Charges" means the charges paid by the Customer to Servisair in respect of Lounge Facilities in accordance with Servisair's charging structure which may be amended by Servisair from time to time.
1.6 The headings in these conditions are for convenience only and shall not affect their interpretation.
1.7 Words in the singular shall include the plural and vice versa, references to any gender shall include the other, reference to legal persons shall include natural persons and vice versa.
2 Formation of Contract
2.1 The Lounge Facilities are provided by Servisair subject to these terms and conditions, the acceptance of which the Customer shall confirm and agree by the act of booking the Lounge Facilities and paying the Charges.
2.2 No representative, employee or sales person or agent of Servisair has Servisair's authority to vary, amend or waive any of these conditions.
2.3 These terms and conditions will prevail over any terms or conditions proposed by the Customer orally or on any order form or similar document and any such other terms and conditions proposed shall not be binding on Servisair.
3 Lounge Facilities
3.1 All specifications, descriptions, drawings, photographs or illustrations of the Lounge Facilities and any advertising matter and sample books are only intended to serve as a guide and not to be relied upon by the Customer or treated as binding or as forming part of these conditions or any contract with the Customer.
3.2 Servisair shall use its reasonable endeavours to provide the Lounge Facilities during the hours advertised for each Airport, but reserves the right to vary the hours of operation or close the executive lounge due to refurbishment, relocation or otherwise in which case an alternative executive lounge facility will be provided or a refund of the Charges will be made at the discretion of Servisair.
3.3Servisair shall use its reasonable endeavours to ensure a suitable environment is maintained in the Lounge Facilities including but not limited to keeping the area where Lounge Facilities are provided clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the lounge area of any persons whose behaviour is unsuitable.
3.4Servisair shall have the right to refuse a Customer entry to the Lounge Facilities for any statutory, regulatory or Airport policy reasons including but not limited to health and safety policies or fire regulations.
3.5In order to maintain Customer expectations children are not permitted to use the Lounge Facilities in certain Lounges. Please check the individual Lounge information on this website for details. In the event that children are permitted access to the Lounge, they should be accompanied in all Lounge Facilities by a Customer over the age of eighteen years at all times.
4.1 Charges payable for the Lounge Facilities shall be as stated in the price list (current at the date of booking). Prices are inclusive of VAT and other forms of government sales taxes and/or provincial sales taxes in relation to the country and/or province that the lounge resides.
5 Terms of Payment
5.1 Customers shall make payment for the Lounge Facilities when booking by entering the details of their debit or credit card onto the on-line booking form, provided that such credit or debit card is listed as acceptable to Servisair on the booking form instructions.5.2Unless otherwise agreed in writing, the Customer shall not be entitled to any discount.
6 Customer's obligations
6.1 The Customer shall ensure that he is at all times appropriately dressed and shall behave in an appropriate manner. Servisair and any third party lounge provider with whom Servisair has entered into an arrangement for the provision of Lounge Facilities reserve the right at their sole and absolute discretion to refuse entry or to remove any Customer whose behaviour or mode of dress is considered by Servisair to be unsuitable or is likely to offend other Customers.
6.2Customers must not remove food or drinks from the executive lounge facilities and will be asked to refrain from consuming food and/or drinks in the Lounge facilities other than food and/or drinks provided in the Lounge Facilities.
6.3The Customer agrees to adhere to any no smoking policies in operation in any of the Lounge Facilities.
7 Cancellations & Amendments
7.1 A Group Booking is a booking of 8 or more persons. In the event that cancellations are notified at least 7 days prior to the proposed date of travel a fee of £5.00 per passenger shall be payable by the Customer to Servisair in respect of such cancellation. Thereafter the full Charge shall be payable and no refund will be made.
7.2 Provided that Servisair receives at least 2 working days prior notice of a Cancellation, Servisair will issue a refund of the Charges previously paid by the Customer to the Customer, subject to the deduction of a Cancellation Fee of £5.00 per passenger. In the event of no-shows by the Customer, Servisair shall be under no obligation, at any time, to issue any refund of the Charges previously paid by the Customer.
7.3 In the event of a customer wishing to Amend an existing booking, provided that Servisair receives at least 48 hours notice prior notice from the Customer, Servisair agrees to provide access to Lounge Facilities for the same number of users as on the original booking, at a later date at Servisair operated Lounge Facilities ("Alternative Lounge Facilities"), subject to prior receipt by Servisair from the Customer of (i) confirmation of the date and Airport Lounge Facilities required; and (ii) the difference between the Charges paid by the Customer in relation to the original booking and the charges in respect of the Alternative Lounge Facilities applicable as at the proposed date of use of such Alternative Lounge Facilities per Customer (whether the Alternative Lounge Facilities are located at the same Airport as on the original booking for Lounge Facilities or otherwise) where the Alternative Lounge Facilities Charge is higher than the Charge for the original
7.4 In relation to an Amendment, if the Alternative Lounge Facilities Charges are lower than the original Charges an adjustment shall be made in favour of the Customer.
8 Gift Certificates
8.1 Gift Certificates may only be redeemed at Servisair operated lounges. Servisair reserve the right to close or remove lounges that accept Gift Certificates without prior notice to the customer.
8.2 Gift Certificates purchased online will be sent to the delivery address entered online by the Customer and appearing in the delivery address fields in the online form. Servisair cannot accept liability for incorrect details entered by the Customer and any subsequent loss.
8.3 Gift Certificate orders will be processed and dispatched as soon as possible after placement of order. Orders are processed during normal UK office hours. Delivery will only be made to UK addresses. Servisair is not liable for any delay or failure of Royal Mail or any other courier used.
8.4 Regrettably once an order is placed for Gift Certificates online, no refunds or amendments can be made. The Terms and Conditions contained in section 7 do not apply to Gift Certificate sales.
8.5 Any lounge access made using a Gift Certificate is subject to all other terms and conditions defined here with the exception of section 7. A lounge visit made using a valid Gift Certificate is limited to a maximum of 3 hours from time of first entry.
8.6 Passengers travelling in groups of 8 or more must contact us at least 3 working days in advance of their planned visit to check availability. Please contact us by using the contact us form.
8.7 Gift Certificates may not be resold or reused. Gift Certificates have no cash value. Once redeemed they will be retained by Servisair.
8.8 Gift Certificates for alcoholic drinks, including Champagne Gift Certificates, are only valid for Customers over 18 years. Once redeemed the stated product may only be consumed within the lounge. Alcoholic drinks may not be taken outside the lounge. These certificates do not include entry to the Lounge. Lounge entry must be obtained separately. While Servisair will make all reasonable efforts to ensure availability of the product, in the unlikely event that the requested product is unavailable, Servisair will offer an alternative where available or a full refund for the unavailable items.
9.1 Any images displayed on this website or in any publicity or documents produced by Servisair are for illustrative guidance only.
10 Limitation on Liability
10.1 Subject to clause 10.2, Servisair shall under no circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, howsoever arising whether in contract, tort (including negligence) or statutory duty or otherwise.
10.2 Servisair does not exclude loss arising from death or personal injury caused by negligence.
10.3 Subject to clause 10.2 above, the aggregate liability of Servisair, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to the Customer for any loss or damage (whether asserted by the Customer or third parties), of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the Charges paid by the Customer for the Lounge Facilities.
10.4 Servisair shall under no circumstances be liable for any Customer failing to board his flight and neither Servisair nor any third party lounge provider with whom Servisair has entered into an arrangement for the provision of Lounge Facilities has any obligation to make flight announcements.
10.5 Servisair shall under no circumstances be liable or responsible for the personal belongings of any Customer, and a Customer shall take personal belongings into the Lounge Facilities area solely at his own risk.
10.6 All information, recommendations and advice given by or on behalf of Servisair to the Customer regarding Airport services or flight details are given without liability on the part of Servisair.
10.7 The Customer shall fully indemnify and compensate Servisair, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third party) out of or in connection with the provision of the Lounge Facilities which:
(a) are in excess of Servisair's liability set out in clause 10.3 above; and
(b) are caused directly or indirectly through the act or omission, wilful misconduct or negligence of the Customer.
11 Force Majeure
11.1 Servisair shall not be liable to the Customer for any loss or damage caused to or suffered by the Customer as a direct or indirect result of the provision of the Lounge Facilities by or on behalf of Servisair being prevented, restricted, hindered or delayed by reason of any circumstances outside the control of Servisair.
12.1 The right powers and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers or remedies provided by law . No delay in exercising, or non exercising by Servisair of any rights or remedies under these conditions shall operate as a waiver or lease of that right, power or remedy.
13.1 No amendments or variation of these conditions shall be effective unless made in writing and signed or issued by Servisair.
14 Governing Law
14.1 These conditions shall be construed in accordance with the laws of England and Wales. Servisair and the Customer hereby submit to the exclusive jurisdiction of the English courts.
15 Group Booking Policy
15.1 A Group Booking is defined as a booking, or separate bookings, resulting in a party of 8 or more. Group Bookings cannot be made online and need to be authorised in advance by Servisair on +44 1928 570 182. Servisair reserves the right to refuse access to any customer(s) placing multiple bookings in order to override the Group Booking Policy. No refund in full or in part will be made.