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    Book Directly With Us...

    We are proudly supporting Stand Up To Cancer this October ... and you can too. BOOK your next lounge stay this October and we will donate £1 per paid person...

Our Price Match Promise

When you book with us, you're booking directly with the lounge operator, so we think it's only fair that you should never have to pay a higher price when booking directly with us.

If you manage to find a lower price advertised anywhere else for one of our lounges, we promise to match that price*.

We price match against all other online retailers such as: Holiday Extras, Lounge Pass, EssentialTravel.co.uk, GoSimply.com, FHR and any other retailer.

We even price match against any Special Offers, Discounts or Voucher Codes, meaning if you've received an email from another retailer, flyer or simply found it cheaper anywhere else, let us know and we'll match it. 


I've found a lower price, how do I claim?

Claiming with us couldn't be easier...

  1. Take a screen shot, copy the web address or simply provide some proof of the cheaper price for one of our eligible lounges.
  2. Get in touch either via telephone, email or web form (please have the web address handy or be prepared to send an email with proof of the cheaper price)
  3. Wait for your claim to be approved. Please note this could take up to 3 working days.

How to contact us to make a Price Match Claim...

Telephone

0161 694 7220

Select: Option 1

Email

hgb.customerrelations@swissport.com

Please provide contact details as part of your email.

Web Form

Simply click here to begin the process.

Please ensure you select 'Price Match' from the drop down box.

 


Reasons to book directly with us...

There are plenty of reasons to book directly with us, here are just 4 of them

   Guaranteed Delay Cover as Standard: No other retailer can offer this

   No Credit Card Charges: Many other retailers will charge these

   A Guaranteed Place*: As you are booking direct, we can make sure there is a place for you

   Great Customer Service: We're here when you need us.



*Lounges we promise to Price Match:

Swissport Lounges


Aspire Lounges


Aspire Plus Lounges:


*Correct at time of Publication 09/2016


Still not Convinced?

If you are not entirely sure whether booking with us directly is still your best bet, then let us convince you. Please click here to see 10 helpful/informative reasons of why you shouldn't be booking your lounge with anyone else.





Price match is only applicable to Swissport GB owned and operated lounges in the UK.

Swissport will not discount the credit card fee on top of the reduced entry price, nor will Swissport reduce the price to take into account any incurred charges for cancelling an existing booking with any third party retailer.

Swissport are under no obligation to reduce any further.

Swissport will not enter into negotiation on price.

Price match is for lounge entry only and does not include extra items including, but not limited to, Champagne, Prosecco and Cocktails.

Swissport will match the total price of any lounge booking, and will not match individual booking elements - for example matching the price of adult or child entry only.

Swissport will Price Match against offers or discounts for standalone lounge entry only. We will not Price Match where lounge access is included in a bundle with Airport Parking and/or Hotel Stays or other such packages.

Swissport will not Price Match where an alternative retailer has offered a customer free or complimentary lounge access.

Swissport will not Price Match where a customer has been offered a discount by a third party retailer as way of compensation following correspondence between said third party retailer and the customer.

It is the responsibility of the customer to provide evidence of their claim. Swissport are under no obligation to accept Price Match claims that are illegible or corrupt or un-verifiable for any reason.

Swissport reserve the right to conduct their own investigations where necessary in order to prevent fraudulent claims.

Price Match claims must be submitted and approved before the date of travel.

Swissport reserve the right, following an investigation, to refuse a Price Match claim. The decision of Swissport will be final and Swissport is under no obligation to enter into correspondence.

Swisport reserve the right to withdraw or alter this promotion or it's Terms and Conditions at any time and without notice.

Standard Terms and Conditions and Terms of Entry apply.

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