Does this lounge accept Priority Pass™?
Yes, this lounge exclusively accepts Priority Pass but does not accept other lounge card entry schemes.
Does this lounge have shower facilities?
Yes we do - these are priced at £20 for 30 minutes. Showeres can be booked on arrival to the lounge and are subject to availability.
Can I use this lounge if I am not flying from Terminal 5?
No, due to security restrictions you can only use this lounge if you are departing from Terminal 5. We also have a lounge in Terminal 3 for flights departing from there. Unfortunately we do not have lounges in T1, T2 or T4.
How long can I stay in the lounge?
Each booking allows you to stay a maximum of 3 hours. If you are on a connecting flight and wish to use the lounge for longer you can make bookings that follow on from each other, each for three hours.
Does this lounge have a dress code?
We understand that all our customers want to travel in comfortable clothing with our lounges having a relaxed dress code to reflect this. We do ask that guests refrain from wearing sportswear (such as football shirts, tracksuits, baseball caps etc) and clothing with offensive slogans. Smart, tailored shorts are accepted.
Does this lounge have a view?
The lounge has a fantastic view due to its unique position within Terminal 5. It it fully surrounded by windows to the north / east side of the lounge.
Does this lounge have a Spa?
Yes, this lounge contains a Bliss™ Spa. All treatments are at additional cost to a lounge visit with guests able to choose from a great range of 20 minute / 40 minute treatments such as pedicures, manicures, massages and more.
How do airport lounges differ from the busy cafés or restaurants in the airport?
We are very different - Our lounges offer simple snacks and light meals away from the hustle and bustle of the main airport terminal, but we don’t offer full meals. Cafes and restaurants offer full meals within the main terminal area, however if you’ve travelled through and airport recently, you’ll know how busy these establishments can get. So if you’re looking to help yourself to a range of snacks, along with a few drinks, free WiFi, great customer service and a tranquil environment with a guaranteed seat, airport lounges are for you.
Who are airport lounges open to?
All travellers, no matter which airline or class of travel, are welcome. It’s a common misconception that you have to be a first or business class passenger to get access to an airport lounge, and this isn’t the case. We do however ask that passengers adhere to our smart casual dress code which is outlined below.